When you buy the $799 Meta Ray-Ban Display, you’re not just getting a pair of smart glasses: You’re also getting the Meta’s Neural Band, a small wristband that you use to control what’s on the glasses’ display. It is an integral part of the product.
But, if, by some unfortunate circumstances, you need to buy a replacement wristband, it’s not clear how you’ll do it. The wristband is not listed for sale online. A buyer said Verge This Meta’s customer service said it is not possible to purchase a replacement. That made us reach for the Meta just to make sure—it was hard to believe that the only solution to a lost nerve band would be to buy a whole new pair of smart glasses.
It actually turns out this meta will If you contact customer service they will let you buy a new nerve band, but it will cost $199, making it a pretty expensive replacement. Only customers who have already purchased Meta Ray-Ban Display glasses and need a band replacement that is outside of Meta’s limited warranty policy will be able to purchase the wristband itself, according to Meta’s Tyler Yee. If you fall under these requirements, you can reach Meta’s customer support to make your case.
